Privacy Policy

Zvita Multimedia ("we", "us", "our") is committed to protecting your privacy and handling your personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. What we collect

When you use the Book Call, Start Your Project, Contact, Discovery Call, or Newsletter forms on this site, we may collect your name, email address, phone number (if you provide one), the content of your message, what you do and what you want to be known for, a LinkedIn profile or website address (if you provide one), how you heard about us (if you tell us), the services you're interested in, which stage you're at, your indicative budget range, and a good time to reach you. If you upload a brief or other documents with a project enquiry, we also receive those files and anything they contain. We don't collect payment details through this website.

If you arrive from one of our ads, we also record the campaign details contained in the link you clicked (for example which ad it was and the click identifier added by the advertising platform). We store these with your enquiry so we know which ads lead to conversations. They don't identify you on their own.

2. Why we collect it

We use this information to respond to your enquiry, arrange and prepare for a call, send newsletter content if you've opted in, send a short series of follow-up emails about your enquiry (see section 5), keep a record of enquiries so nothing gets lost, and measure and improve our advertising. We also use your visit to show our ads to people who have visited this site (see section 4). We don't use your information for anything beyond what you'd reasonably expect from getting in touch with a studio.

3. How we store it

Form submissions, including any files you upload, are sent directly to our studio inbox and recorded in an access-restricted log on our web server. We then keep enquiry records and project files in secure, access-controlled cloud storage provided by an established third-party provider, and access is limited to Zvita Multimedia. We keep client records and project files, including agreements and invoices, for 7 years to meet our legal and tax record-keeping obligations. Enquiries that don't lead to a project are kept for up to 2 years and then deleted. You can ask us to delete your details sooner (see section 6).

Some of the service providers we rely on (such as our website host, email delivery and cloud storage providers, Google and Meta) may store data on servers located outside Australia. We choose providers with strong security practices and take reasonable steps to make sure your information is handled in line with the Australian Privacy Principles.

We don't sell, rent, or trade your information to anyone, and we don't share it outside Zvita Multimedia except with these service providers, or where the law requires it.

4. Cookies, analytics and advertising

We use Google Analytics to see which pages are viewed, which buttons are clicked, and roughly where visits come from (country or city). When you send an enquiry we also record that a form was sent and the options you ticked, such as your budget range. We never send your name, email address, phone number or message to Google, which may store this data outside Australia.

We use the Meta Pixel (Facebook and Instagram) to measure our ads and show them to people who have visited this site. It records the pages you view, the buttons you click and when you send a form, along with your device, IP address and cookie identifiers, but not your name, email address, phone number or form answers. We may also send form events to Meta from our server, with your email address and phone number in scrambled (hashed) form. Meta handles this under its own privacy policy and may store it outside Australia.

To opt out, you can block cookies in your browser, use Google's analytics opt-out add-on, or manage your ad settings in Facebook and Instagram or at aboutads.info/choices. The site also uses a session cookie to stop forms being sent too often, to protect it from spam. This website is intended for people in Australia.

5. Emails, newsletter and unsubscribing

We only add you to our newsletter if you tick the consent box and submit the signup form yourself. You can unsubscribe or ask us to delete your details at any time by emailing us (see below).

If you request a discovery call, we email you to arrange it and may send up to five follow-up emails over about two weeks. We only do this because you ticked the consent box on the form. Every one of these emails says it is from Zvita Multimedia, how to contact us, and how to stop receiving them. To unsubscribe, reply to any email with the word "unsubscribe" or email info@zvita.com.au, and we will stop within five working days. We will still reply to you about anything you have asked us directly.

6. Access, correction and deletion

You can ask us what information we hold about you, request a correction, or ask us to delete it, at any time. We'll respond within a reasonable timeframe.

7. Contact us

Questions about this policy, or a request about your data, can be sent to info@zvita.com.au.